Shipping Policy

Last updated: 23/10/2026

1. Free shipping

We offer free shipping on all orders to [all countries we ship to / the UK, US, EU, Canada and Australia]. The price you see at checkout is the price you pay for delivery: nothing extra.

2. Processing time

  • Orders are processed within (1–3 business days) of being placed.
  • Business days are Monday to Friday, excluding public holidays.
  • Orders placed on weekends or holidays are processed the next business day.
  • During busy periods, such as sales and the Christmas season, processing may take slightly longer. We’ll let you know if there’s a delay.

3. Delivery time

Once your order has shipped, estimated delivery is (4–9 business days).

Total time from order to your door: (5–12 business days).

These are estimates, not guarantees. Carrier delays, customs checks, bad weather and peak seasons can occasionally add a few days.

4. Order tracking

When your order ships, you’ll receive an email with your tracking number and a link to follow your parcel. Tracking can take (24–48 hours) to show updates after you receive it.

Can’t find the email? Check your spam or promotions folder, or contact us at [your email].

5. Where we ship from

Your order is shipped directly from our fulfilment partner’s warehouse [in the US / UK / EU / China — check CJ]. If you order more than one item, they may arrive in separate packages on different days.

6. Customs, duties and taxes

All prices include import duties and taxes. You won’t pay anything extra on delivery.

7. Shipping address

  • Please double-check your address at checkout. We can’t be responsible for orders delivered to an incorrect or incomplete address you entered.
  • Need to change your address? Email us as soon as possible. We can update it if your order hasn’t shipped yet.
  • We can deliver to PO boxes and APO/FPO addresses.

8. Lost, delayed or stolen parcels

  • If your tracking hasn’t updated for (10 business days), or your order hasn’t arrived within (20 business days) of ordering, contact us. We’ll investigate with the carrier and send a replacement or a full refund.
  • If tracking shows “Delivered” but you can’t find your parcel, check with neighbours and your local post office, then contact us within (7 days) so we can help.
  • Parcels returned to us because of a wrong address or a failed delivery can be reshipped. Additional shipping costs may apply.

9. Damaged in transit

If your order arrives damaged, email [your email] with your order number and photos of the item and packaging. We’ll send a replacement or refund at no cost to you. See our [Refund & Return Policy] for details.

10. Contact us

Questions about your delivery?
Email: shopmisttrack@gmail.com
We reply within (1–2 business days).